Emotional Intelligence for Managers Training - Perth

Emotional Intelligence for Managers Training - Perth

You know that manager who somehow keeps their cool when everything's falling apart? The one who can read the room before tensions explode and seems to know exactly what to say when team members are struggling? They're not born with superpowers - they've just figured out how to use emotional intelligence in their leadership toolkit.

If you're managing people, you've probably experienced those moments where logic and processes just don't cut it. Maybe it's the high performer who's suddenly disengaged, the team meeting that turns into a blame session, or that awkward conversation where you can feel the employee shutting down before you've even finished speaking. Traditional management training teaches you the "what" - policies, procedures, performance metrics. But nobody really teaches you how to navigate the messy, human side of leadership.

This isn't about becoming a workplace therapist or pretending emotions don't exist in professional settings. It's about developing the skills that separate good managers from great ones. You'll learn how to pick up on the early warning signs before small issues become big problems, how to have those tricky conversations without making things worse, and how to create an environment where people actually want to contribute their best work.

The training focuses on real workplace scenarios you'll recognise immediately. We'll work through situations like managing a team member who's clearly struggling but won't admit it, dealing with conflict between team members without taking sides, and giving feedback that motivates rather than deflates. You'll discover how your own emotional responses affect your team's performance and learn practical techniques for staying centered when the pressure's on.

What You'll Learn

How to spot emotional undercurrents in meetings and one-on-one conversations before they derail productivity. You'll develop the ability to read body language, tone, and energy levels so you can address issues early rather than waiting for them to explode.

Techniques for managing your own stress and emotional reactions, especially during difficult conversations or high-pressure situations. When you're calm and centered, your team feels more secure and performs better.

Practical strategies for motivating different personality types and adapting your communication style to what each team member needs. What energises one person might completely drain another, and you'll learn how to recognise and work with these differences.

Methods for building trust and psychological safety in your team, so people feel comfortable bringing problems to you before they become crises. This includes how to respond when someone shares concerns or admits mistakes.

How to give feedback that actually improves performance rather than just checking a box. You'll learn the difference between criticism that shuts people down and feedback that opens up emotional intelligence growth opportunities.

Ways to handle your own mistakes and setbacks as a leader, including how to model emotional resilience for your team and turn failures into learning experiences.

The Bottom Line

This training will change how you show up as a manager. You'll stop dreading difficult conversations and start seeing them as opportunities to strengthen relationships and solve problems. Your team will notice the difference - they'll be more open with you, more willing to take risks, and more likely to stay engaged during challenging periods. Most importantly, you'll feel more confident in your ability to handle whatever workplace drama comes your way, because you'll have the tools to understand what's really going on beneath the surface.